Client Charter of Rights

Every client seeing a psychologist, provisional psychologist, or counsellor at PCI has the following rights:

  • To be treated with respect at all times.
  • To be treated without abuse, coercion, discrimination, or exploitation.
  • To receive competent and professional services from your psychologist or counsellor.
  • To be given a clear explanation of the services you will receive.
  • To participate voluntarily in and to consent to treatment prior to the service commencing and as it progresses.
  • To ask any questions about the service you are receiving.
  • To have your personal information and records protected by confidentiality. There are some limitations to confidentiality as listed in the PCI Informed Consent Form.
  • To access your own records (unless there are legislative exceptions).
  • To be fully informed about your psychologist or counsellor’s training, qualifications, and treatment philosophy.
  • To object to or terminate treatment at any time without penalty.
  • To request a change in psychologist or counsellor.
  • To have clear goals that you and your psychologist are working toward.
  • To have regular, collaborative reviews with your psychologist or counsellor to decide on the need for ongoing sessions to achieve your goals.

Please always let your psychologist or counsellor know if any of your work together makes you feel uncomfortable or if any concerns or difficulties arise in any service you receive.

If your concerns are not satisfactorily resolved with your psychologist or counsellor please contact Fiona Fernandez (office manager at PCI). If your concerns are not addressed during this process you may lodge a complaint with the Psychology Board of Australia (GPO Box 9958 in your capital city or 1300 419 495).

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